FAQ
FAQs for InayaMorocco
Welcome to InayaMorocco
InayaMorocco is more than just a brand; it’s a heartfelt journey to bring you authentic and pure Moroccan treasures inspired by nature and tradition. As a one-person team, I carefully curate and craft each product with love, ensuring you find peace in purity every step of the way.
Orders and Shipping
How does your pre-order system work?
At InayaMorocco, every product is made with intention and care. I work on a pre-order system to ensure your items are freshly prepared and of the highest quality. Processing typically takes 20 working days, followed by an additional 5–10 business days for shipping, depending on your location.
Can I track my order?
Yes! Once your order is shipped, I’ll send you an email with your tracking information so you can follow your package’s journey right to your doorstep.
What happens if my order is delayed?
Occasionally, delays happen, but I promise to keep you updated. If there’s a significant delay, I’ll contact you directly to resolve the issue as quickly as possible. Thank you for your patience—it means so much to me.
What should I do if my order arrives damaged?
If your order arrives damaged, please email me at InayaMorocco@gmail.com with your order number and photos of the damage. I’ll ensure the issue is resolved promptly, whether that means a replacement, refund, or store credit. Your satisfaction is my top priority.
Do you ship internationally?
Yes, I’m proud to offer worldwide shipping! Shipping rates and delivery times vary depending on your location. If you have any questions, feel free to reach out.
Products
Are your products authentic?
Absolutely. Authenticity is at the heart of InayaMorocco. For example, my ithmid kohl is certified for its purity, so you can trust the quality of everything I offer.
Why don’t you use wholesalers?
I choose not to source from wholesalers because maintaining the highest standards of authenticity and quality is a non-negotiable principle for me. Wholesalers often lack transparency about the origins, purity, and ethical practices of their products. By personally sourcing and overseeing the production of each item, I ensure that every product is true to its roots, free from unnecessary processing or additives. This way, you receive Moroccan treasures in their purest and most genuine form.
How do I use your products?
Detailed usage instructions are included with every product, either on the product page or with your order. If you ever need additional guidance, feel free to contact me—I’m always happy to help.
Can I use your products if I have sensitive skin?
My products are crafted with natural and gentle ingredients, making them suitable for most skin types. However, I always recommend performing a patch test before full use to ensure compatibility with your skin.
Do you offer bulk or wholesale orders?
Yes, I welcome bulk and wholesale inquiries. Please contact me at InayaMorocco@gmail.com to discuss your needs.
Returns and Refunds
What is your return policy?
Due to the nature of my products, I cannot accept returns once items have been opened. However, if there’s an issue with your order, please email me within 7 days of receiving it. I’ll work with you to find a solution.
Can I get a refund if I haven’t received my order?
If your order hasn’t arrived within the expected timeframe, please contact me. I’ll investigate the issue and, if necessary, provide a refund or alternative solution.
Customer Support
How can I contact you?
You can reach me at InayaMorocco@gmail.com. As a one-person team, I deeply appreciate your patience if responses take up to 5 days during busy periods. Rest assured, I’ll get back to you as soon as possible.
What if I have more questions?
I’m here for you! If you have additional questions or concerns, please don’t hesitate to reach out. Your trust and satisfaction mean everything to me.
Additional Information
Do you offer discounts or promotions?
Yes, I occasionally offer exclusive discounts and promotions. To stay updated, sign up for my newsletter or follow me on Instagram at @InayaMorocco. If you leave a review, I’d love to send you a special gift as a token of my appreciation.
Can I leave a review?
Absolutely! Your feedback helps me grow and inspires others to join the InayaMorocco journey. You can leave a review on the product page or email me directly. Every word you share is deeply valued.
Thank you for choosing InayaMorocco. If you didn’t find the answer to your question here, please don’t hesitate to reach out. I’m always here to help you discover peace in purity.